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We wrote the Book on Microsoft Dynamics CRM 4.0

Order this book now from:
Amazon
Barns & Noble
Safari Books Online

The Book includes detailed information on how to ...

  • Set up, configure, and maintain all facets of Dynamics CRM in any organization or industry
  • Thoroughly understand both the on-premise and hosted versions of Dynamics CRM
  • Make the most of Dynamics' new features, including email, the Outlook client, Internet Facing Deployment(IFD), and relationships
  • Manage sales leads, opportunities, accounts, contacts, marketing lists, sales collateral, campaigns, quotes, orders and invoices
  • Improve customer service by integrating schedules, cases, contacts, product/service information and more
  • Build powerful automated workflows that streamline key sales tasks and liberate salespeople for more effective selling
  • Efficiently administer and secure and Dynamics CRM with Microsoft Office productivity tools
  • Customize and extend Dynamics CRM using Visual Studio, .Net, and custom plug-ins and add-ons

Drawing on their unsurpassed experience with Microsoft Dynamics, we present clear examples, proven best practices and pitfalls to avoid in using every significant Dynamics CRM capability. This book's far-reaching coverage ranges from Dynamics CRM's sales, marketing and customer service features to its automated workflow from Outlook and Office integration to reporting and security. Along the way, we offer independent insight into Dynamics CRM's most powerful new features, from its improved interface to its new mail merge and data migration tools

Using Microsoft Dynamics CRM, companies can empower employees to increase sales, improve service, enhance customer satisfaction and retention, and drive greater value from every customer relationship. Microsoft Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics implementers, this book systematically explains how the system works, why it works that way, and how you can leverage it to fullest advantage.

We also wrote a second book


Pre-Order our new book at:
Amazon

This book includes detailed information on how to:

  • Use Dynamics CRM 4 as an “xRM” platform
  • Leverage new Azure cloud computing solutions for Microsoft Dynamics CRM
  • Design infrastructure to efficiently run your customized Microsoft Dynamics CRM implementation
  • Extend CRM internally
  • Extend CRM externally
  • Implement KPIs and gain deeper business insight
  • Create dashboards and other visual CRM tools with Microsoft Silverlight
  • Develop custom CRM applications with Visual Studio
  • Integrate CRM with Team Foundation Server
  • Use Scribe templates and adapters to streamline data integration and migration

In Microsoft® Dynamics CRM 4 Integration Unleashed, two leading experts present proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample applications, you will enhance all of your company’s relationships with vendors, distributors, employees, users, affiliates, and customers.

Authors Marc J. Wolenik and Rajya Vardhan Bhaiya walk you step by step through integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, VoIP phone systems, and both Google and MSN mapping tools. They also present a full analysis of the CRM Accelerators and advanced topics and three full chapters on integration using Scribe’s state-of-the-art adapters and templates. You’ll discover how to extend dynamics CRM 4 with enterprise dashboards, stronger “deep-dive” data analysis, and much more. Wolenik and Bhaiya even demonstrate how to make custom Dynamics CRM applications available directly to your customers, without compromising security.

Marc Wolenik, MCP, PMP, MBS CRM is founder and CEO of Webfortis, a consulting company and Microsoft Gold Certified Partner specializing in solutions built with Dynamics CRM. He has extensive experience with CRM implementation, integration, and migration and is deeply involved in building custom vertical solutions around the Dynamics platform. Rajya Bhaiya is an IT software practice manager at ExtraTeam, a Microsoft Gold Certified Partner consulting company, with extensive experience supporting large-scale Fortune 500 applications that use and integrate Dynamics CRM, SharePoint, and PerformancePoint.

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